Partial Client List
This client list includes only parts, transportation and automotive categories. Margie will send a complete client list, if desired.
CarQuest Auto Parts
CO Auto Recyclers Assn.
NAPA Auto Parts
Parts Plus Stores
Robert Bosch Corporation
Central Motive Power, Inc. (Diesel)
Automotive Service Assn
Automotive Service Providers
Motor Repairers Assoc
Int’l Autobody Congress
and Expo (NACE)
NAPA Auto Care Centers
Ralph Schomp Auto Dealerships
Rocky Mountain Fleet
Association of Diesel Specialists
Service Specialists Association
What clients are saying about Margie…
Winning Women Customers
"I just wanted you to know that without attending your seminar, none of these positive changes to our business would have happened. Through you, we were able to raise the bar for all of the shops in our area. Thank you so much!"
- Rick's 36 Automotive Service
Attitude is Infectious
“I need to tell you about the
next day. Those AM Managers were smiling, and when you passed them in the hall they said “Good Morning,” and when you complimented them they said “It's true, thank you.” One Manager was found singing in the hallway - “Good Morning to Me.” Just thought you should know that your presentation left an
impression on them.”
- Robert Bosch Corporation
Lip Service: First Class telephone skills
“This is the best training on phone skills I have ever attended, even better than promised. Bring Margie back and we’ll send all of our staff to the next workshop!”
“Margie’s attitude is infectious!”
“Wonderful class. Everybody in our business could use these skills . . . Now!”
“Very good for the auto industry. We need to break the myths that we are just grease monkeys.”
"I have just finished reading the evaluations from Lip Service - and WOW, New Mexico looooves Margie! I have also spoken with several of the participants and everyone was so pleased with the class. Yesterday, one of the stylists even said to me "I'm having so much fun being nice to people!". Everyone wants to know when you're coming back - I bet we could have you here for a week just secret shopping! For my part, I am truly grateful for you, and everything you do. It's so exciting walking into the salon and having everyone race up to me to tell me how motivated they are, thanks to you. Just the shot in the arm we needed! Both Jason and I look forward to having you back in New Mexico. Thanks for making it a Great Day at Aveda!"
- Aveda, New Mexico
TELEPHONE CUSTOMER SERVICE
Margie knows how telephone customer service impacts your bottom line. Her husband owns an automotive mechanical repair business. She overheard the new receptionist at her husband’s business tell a caller, “That’s just how it is.“ She volunteered to conduct a mini-training for her husband’s employees and thus, Lip Service – First Class Telephone Skills was created. She has taught customer service all over the country. With a high-energy style, Margie provides important customer service tips and techniques to help boost productivity and customer relationships. Even though her client list includes IBM, HBO, Qwest and State Farm, she is best known in the automotive aftermarket for her specialized training in that field.