Partial Client List

This client list includes only parts, transportation and automotive categories.  Margie will send a complete client list, if desired.

AUTOMOTIVE PARTS:

WORLDPAC

CarQuest Auto Parts

CO Auto Recyclers Assn.

NAPA Auto Parts

Parts Plus Stores

Robert Bosch Corporation

Central Motive Power, Inc. (Diesel)

AUTOMOTIVE REPAIR:

National Automotive
Service Assn

Automotive Service Assn
  Arizona
  California
  Colorado
  Illinois
  Virginia
  Washington
  Kansas City

Automotive Service Providers
  Minnesota

Motor Repairers Assoc
of Jamaica

Int’l Autobody Congress
and Expo (NACE)

CarQuest TechNet
Repair Businesses

NAPA Auto Care Centers

TRANSPORTATION:

ATC Freightliner

Transwest Trucks

Ralph Schomp Auto Dealerships

Frontier Airlines

Rocky Mountain Fleet
Managers Assn.

TRANSPORTATION ASSOCIATIONS:

Association of Diesel Specialists

Service Specialists Association

 

What clients are saying about Margie…

Winning Women Customers

 

"I just wanted you to know that without attending your seminar, none of these positive changes to our business would have happened. Through you, we were able to raise the bar for all of the shops in our area. Thank you so much!"

- Rick's 36 Automotive Service
Stillwater, MN


Attitude is Infectious

 

“I need to tell you about the
next day. Those AM Managers were smiling, and when you passed them in the hall they said “Good Morning,” and when you complimented them they said “It's true, thank you.” One Manager was found singing in the hallway - “Good Morning to Me.” Just thought you should know that your presentation left an
impression on them.

- Robert Bosch Corporation


Lip Service: First Class telephone skills

“This is the best training on phone skills I have ever attended, even better than promised. Bring Margie back and we’ll send all of our staff to the next workshop!”

“Margie’s attitude is infectious!”

“FANTASTIC!”

“Wonderful class.  Everybody in our business could use these skills . . . Now!

“Very good for the auto industry.  We need to break the myths that we are just grease monkeys.”

“WOW!”

"I have just finished reading the evaluations from Lip Service - and WOW, New Mexico looooves Margie! I have also spoken with several of the participants and everyone was so pleased with the class. Yesterday, one of the stylists even said to me "I'm having so much fun being nice to people!". Everyone wants to know when you're coming back - I bet we could have you here for a week just secret shopping! For my part, I am truly grateful for you, and everything you do. It's so exciting walking into the salon and having everyone race up to me to tell me how motivated they are, thanks to you. Just the shot in the arm we needed! Both Jason and I look forward to having you back in New Mexico. Thanks for making it a Great Day at Aveda!"

- Aveda, New Mexico

 

TELEPHONE CUSTOMER SERVICE

 

Margie knows how telephone customer service impacts your bottom line. Her husband owns an automotive mechanical repair business. She overheard the new receptionist at her husband’s business tell a caller, “That’s just how it is.“ She volunteered to conduct a mini-training for her husband’s employees and thus, Lip Service – First Class Telephone Skills was created. She has taught customer service all over the country. With a high-energy style, Margie provides important customer service tips and techniques to help boost productivity and customer relationships. Even though her client list includes IBM, HBO, Qwest and State Farm, she is best known in the automotive aftermarket for her specialized training in that field.

 

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All Rights Reserved.